Currently at Amex Labs

This year (2024), I’m serving as a Vice President leading a team of 15 Product Managers who are developing new products across loyalty and payments. In this role I serve on the leadership team shaping Amex’s broader innovation strategy.

Product Work at Amex Labs

I launched Send & Split, a new way to settle up with friends and family right in the Amex App... no more i-owe-yous or i-owe-whos. After launching I lead our work to grow the product to one of the most used features in the Amex App facilitating several billion dollars in payments annually. I partnered closely with Venmo and PayPal to develop and scale the product.

Amex Split
Amex Send

📱📈 💸 Check out my full write up on Send & Split or learn more about Digital Labs

Amex Send Marketing Placement

Innovation Facilitator @ Frizzle Design

I create experiential innovation workshops for clients including the YWCA, private high schools, NYC Service, and the Philadelphia Airport. We help teams learn human-centered methods and mindsets to tackle challenging problems. We also help teams flex and grow their creative self-efficacy.

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Product Manager @ American Express

I led the product strategy for loyalty experiences that serve over 30 million users. I increased customer satisfaction by launching...

a revamp of "membership"
a machine learning reward recommender
end to end reward experiences for a partnership with Amazon

Associate PM @ Plenti

I helped define digital growth opportunities for a young 40M member business that offered a new loyalty model to large merchants like Macy's, Riteaid, and Exxon. I led analytics to inform business cases and product develop.

I enjoy exploring new technology...

I used the Amazon Dash Button to share water

Inspired by a virtual reality experience I wondered "how might I share water across continents"? I reconfigured an Amazon Dash button to donate water instead of ordering Mentos.

Project Site: link

I used the Internet of Things to send emotion

I wondered "how might I send a feeling across the internet"? I built an Internet of Things flower that blooms and offers a message to the receiver.

Write up: link

🐻 Fun Facts

Broke a world record for most high fives